Anyone who needs to communicate collaboratively within and among organizational levels.

In Mastering Interpersonal Communication™, individuals explore the key skills of productive dialogue and begin to achieve their communication goals through a six-step process:

1. Open a discussion.
2. Recognize the other person’s viewpoint.
3. Give your information clearly.
4. Create clarity and understanding.
5. Brainstorm to overcome obstacles.
6. Ensure the next steps are taken.

In addition, individuals identify their core personality traits, recognize core traits in others, and explore how and when to adapt their actions and style to promote effective communication.

The modern world’s emphasis on self-expression often means that much of what passes for communication is simply someone stating their own opinion. Or worse yet, an argument. While it may be entertaining, it’s rarely productive. True communication occurs when people work together to achieve clarity, whether their goal is to exchange information, generate ideas, or resolve a problem.

In a single, intensive day, participants will learn to use a six-step model to achieve communication goals through productive dialogue.

• Wider understanding of a range of views and perceptions.
• Improved collaboration and teamwork.
• Reduced stress due to miscommunication.
• Improved morale and productivity.
• Reduced costs due to mistakes and rework.
• A cultural shift to focus on solutions, rather than on problems.

This program may be delivered at your site by our instructor or at your site by your certified instructor.