Program Overview

This 1-day workshop provides participants an opportunity to test their listening skills and practice better listening techniques. As a result, they’ll improve job performance and build stronger relationships.

Key Objectives
  • Identify attitudes and habits that negatively affect message reception
  • Gather information through probing questions
  • Verify assumptions and accuracy
  • Build rapport through attentive body language
  • Interpret feelings that accompany facts
  • Identify distortions and mental erasers
  • Listen discriminately to persuasive appeals
  • Focus on six essential elements of hearing instructions and delegated projects clearly
Who Should Attend

Anyone who interacts with others on and off the job

Class Size

Up to 20 participants


Call us at +1.800.529.5925 or email

to discuss bringing this communication skills training course to your organization.