Do your employees waste their own time and that of others with rambling, incomplete, or unclear email messages? If so, this 1-day email writing training workshop will provide tips and techniques to save your organization time on both the sending and receiving end of communication!

• Use the MADE Format® for organizing messages quickly and clearly
• Identify essentials for recording customer interactions in your database
• Select appropriate details
• Make information easily accessible with easy-to-read, eye-appealing layouts
• Improve clarity of your messages with short sentences, specific words, and clear references
• Identify and correct the ten most common grammatical errors
• Differentiate between informal and formal styles—and when each is appropriate
• Follow the rules of email etiquette to create the proper image
• Manage high-volume email

Anyone who composes mail. Course also focuses on oral communications skills, as well as leadership skills.

Up to 20 participants