Program Overview

Do your employees waste their own time and that of others with rambling, incomplete, or unclear email messages? If so, this 1-day email writing training workshop will provide tips and techniques to save your organization time on both the sending and receiving end of communication!

Key Objectives
  • Use the MADE Format® for organizing messages quickly and clearly
  • Identify essentials for recording customer interactions in your database
  • Select appropriate details
  • Make information easily accessible with easy-to-read, eye-appealing layouts
  • Improve clarity of your messages with short sentences, specific words, and clear references
  • Identify and correct the ten most common grammatical errors
  • Differentiate between informal and formal styles—and when each is appropriate
  • Follow the rules of email etiquette to create the proper image
  • Manage high-volume email
Who Should Attend

Anyone who composes mail. Course also focuses on oral communications skills, as well as leadership skills.

Class Size

Up to 20 participants

TO SCHEDULE WRITING SKILLS TRAINING

Call us at +1.800.529.5925 or email info@communispond.com

to discuss bringing this writing skills training course to your organization.