Today's Professional. Tomorrow's Leader.
Anyone who wants to be more effective at their jobs, advance their careers, or experience greater professional fulfillment.
By breaking down the courseware into easy to understand topics that are then immediately practiced, it provides a learning experience that is effective and lasts beyond the classroom.
The curriculum is delivered in print courseware for the student, as well as instructor editions that include classroom set-up documentation and lesson timing.
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MANAGEMENT AND LEADERSHIP
- Applying Leadership Principles
- Appraising Performance
- Coaching Essentials
- Coaching for Results Creating a Winning Management Style
- Developing Yourself as a Leader
- Effective Management
- Emotional Intelligence for Managers
- Employee Relations
- Giving and Receiving Performance Feedback
- Harnessing Innovation Within Teams
- Hiring Outstanding Teams
- Hiring Top Performers
- HR Optimization
- Interviewing Skills for Management
- Knowledge Management
- Leadership Skills
- Leading From the Front: Being a Leader in All You Do
- Leading Virtual Teams
- Managing Innovation and Creativity
- Managing Multigenerational Teams
- Managing Organizational Goals
- Managing Project Teams
- Mentoring
- Motivating Your Employees
- Performance Management (Second Edition)
- Positive Work Environment
- Practical Leadership
- Recruiting the Workforce of the Future
- Strategic Planning Skills
- What Good Managers Do: The First 100 Days
- Winning with People at Work
SALES AND MARKETING
- Client Relationship Management
- Consulting Skills
- Dealing with Challenging Customer Interactions
- Marketing Essentials
- Sales Negotiation
- Writing for a Global Audience
INFORMATION EXCHANGE
- Business Case Writing
- Developing and Presenting Successful Training for Non-training Professionals
- Effective Facilitation Skills
- Financial Essentials
- Grammar Essentials
- Managing Information Effectively
- Using Data to Communicate
CUSTOMER SERVICE
- Customer Service
- Customer Service Via Phone and Email
- Excellence in Technical Customer Service
SIX SIGMA
- Introduction to Lean Six Sigma
- Introduction to Six Sigma
- Six Sigma: Green Belt
GENERAL PRODUCTIVITY
- Change Management for Employees
- Change Management for Managers
- Communicating Across Cultures
- Creating and Maintaining Life Balance
- Effective Time Management
- Getting the Results Without the Authority
- Managing Conflict
- Negotiating Skills
- Performance Under Pressure
- Problem-Solving Skills
This curriculum is delivered by the organization. Print courseware for the student is provided, as well as instructor editions that include classroom set-up documentation and lesson timing.
