Have you ever dealt with that slimy vendor that misleads you into thinking you are getting a deal? Do you have a lazy co-worker who would rather cover up his mistakes than put forth the effort to do the job right the first time? If you experience these things and would like to know how to spot the verbal and non-verbal clues to detect their honesty level, then this article ...

We all know that industry conferences present great networking opportunities, but how do you make sure to get the greatest return from your efforts? Our CEO, Bill Rosenthal, is here to help maximize your networking efforts at conferences. In this article Bill pinpoints key actions to take when attending conferences, including: Planning tips to ensure strategic “smooth sailing” for networking How to effectively demonstrate interest in others Tips on how ...

When speaking one-on-one or presenting to a large crowd, we all know that your body language is the most important part of your communication. Most of us know to look your audience in the eyes when talking to them but that is just the tip of the iceberg. In this article you will learn 10 tips to avoid when speaking. By avoiding these issues you will find your presentations and ...

Cut Down on the Urge to Lie in Your Workplace Today! Although it is uncertain why employees feel it is necessary to lie in the workplace, it is certain that its occurrence is quite often. When frequent lying happens in the workplace, it truly benefits no one. Employees feel hurt, while managers feel betrayed. Through this article you will learn: Why employees feel it is necessary to lie The 4 ...

How to Truly be a Successful Sales Person In order to be a successful sales person, certain behaviors need to be addressed. Most salespeople learn techniques that won’t necessarily lead them down the path to a successful career. Through this article, Chief Executive of Communispond, Bill Rosenthal, corrects these techniques and provides insight like: Best practices for a successful meeting What to observe rather than converse about The importance of ...

Have you ever wanted to be a more effective speaker but you didn’t know how to take your presentation skills to the next level? Instead of using the same methods you have been using for years, see what the latest trends and research studies show. Learn how to use these insights to make your next presentation a crowd pleaser. In this article you will get tips such as: • Demonstrate ...

Learn how to quickly rebound with an angry customer. It’s only natural that everyone makes mistakes; after all we are only human. No matter what industry, these mistakes often result with an angry customer. Many wonder, “What can be done to turn a negative customer experience into a positive one?” Through this article you will learn: How to effectively communicate to angry customers How an apology can be a positive ...

Giving a truly effective presentation requires more preparation than you might expect. This article will help you organize and prepare for each of the 6 vital components of a great presentation, including understanding your audience, structuring your message and choosing your visuals. Highlights include: Great tips such as “Don’t let your visuals upstage you.” Avoid unnecessary details; they can be covered during Q&A if asked. Whether you are trying to ...