Learn how to quickly rebound with an angry customer. It’s only natural that everyone makes mistakes; after all we are only human. No matter what industry, these mistakes often result with an angry customer. Many wonder, “What can be done to turn a negative customer experience into a positive one?” Through this article you will learn: How to effectively communicate to angry customers How an apology can be a positive ...

Giving a truly effective presentation requires more preparation than you might expect. This article will help you organize and prepare for each of the 6 vital components of a great presentation, including understanding your audience, structuring your message and choosing your visuals. Highlights include: Great tips such as “Don’t let your visuals upstage you.” Avoid unnecessary details; they can be covered during Q&A if asked. Whether you are trying to ...

Did you know October is National Cyber Security Awareness Month? October ends on Halloween, one of America's favorite holidays. The timing is interesting, if probably unintentional. Goblins and monsters walk the night, people put on clever costumes and everyone's on tenterhooks about the next big scare. That sounds a lot like the internet these days, doesn't it? Why not let it inspire information technology to start or strengthen a partnership ...

My most recent blog identified IT's top four communication challenges and suggested means for overcoming them. I've matched them to all the milestones we encounter when pursuing a new job or promotion, starting with the phone call and winding up with the perennially underrated thank-you note. I then zeroed in on which of the four looms largest at each of the milestones. Consult the resulting reference guide right below (and ...

In the race for a new job, it may be communication skills that set you apart from the rest of the pack. 2016 has officially arrived along with two welcome events for our long-suffering economy: ongoing strength in the labor market and continued expansion of the GDP. Let's resume our information technology career checkup, so you'll prosper like never before. The rest of my series aims to accomplish two things. ...

With the holiday season and strains of Auld Lang Syne approaching, it is a great time to review and recharge your career's progress. Over the next few installments of this blog, we'll explore some underappreciated career do's and don'ts and how to stay ahead of the competition. January kicks off one of the year's busiest hiring sessions, and recruiters everywhere are making their lists and checking them twice deciding to ...

Read the full article here > The horrific assaults on civilians in Paris November 13th allegedly carried out by Muslim extremists immediately called on Republican leaders and presidential primary candidates to remind supporters of what the party believes is its unassailable and unmatched commitment to national security. As each candidate works to position him or herself as the best choice for this task and the GOP braces for the 2016 ...

New instant communications tools have made us much more productive, but have you considered their potential pitfalls? The bulk of today's job-related dialogue, thanks to the revolution IT started, happens between people with multiple tasks and deadlines who aren't face to face or even talking on the phone. In our hyper-connected, handheld-device-dominated world, a number of unavoidable truths affecting our personal and work-based relationships have emerged or taken on a ...