“At some point every manager has to argue with the boss.” Have you ever felt like your boss was making the wrong decision but didn't know how to approach him/her to let them know and perhaps suggest an alternative? Then this article is a must read.

Do you know the 5 essential elements of a successful sales presentation? Or have you ever reflected on a presentation and wondered what you could have done to make that "no" or the client's hesitation be a "yes" instead? After reading this article, think back to your list sales pitch, did it have these 5 key components?

Do you dread dealing with an angry customer especially when you know it was your company who fell short? Or do you dread having to apologize to a coworker? Just remember the longer you wait the harder it will be to apologize. Instead of agonizing over managing the issue with your customer, view it as an opportunity to build your relationship with your client. It is all in how you ...

In all industries, if you have a fantastic idea to innovate the way your company works, you will most likely need to run it by a budget committee. Presenting to these committees can be nerve racking and bit uncomfortable, even if you’ve had a lot of experience in presenting. Through this article you will learn tips like: Knowing the environment you're presenting in Making sure to stay timely with the ...

Salespeople sometimes see selling as a game in which they try to overwhelm the customer's superior power, causing the customer to get frustrated, and have a lot of objections. With Communispond's Socratic method, the salesperson partners with the customer, using that power to benefit both parties. In this article, you will learn how to partner with your customer, asking them the right questions that will help you uncover their true ...

If you need to launch a major initiative for process improvement or an unwelcome policy change, this article is an essential read. You will find ways to manage the audience’s opinion and get buy in, by leveraging actionable techniques, such as: Show your empathy, when getting out information that the audience will find displeasing. Get out from behind the lectern and speak without a script. See why! Present an unambiguous ...

When it comes to sales, it is always a struggle to draw out what the potential customer really wants/needs. A proven method to minimize these struggles is to implement the Socratic questioning method. By downloading this article you will learn: Useful ways to pose questions during a sales call Why the Socratic questioning method works for sales How body language can help you determine the way a sales call is ...

Skype has become as much a part of everyday business as office supplies. There are over 170 million users on Skype growing at a rate of 40% per year. Skype has become the medium of choice for phone interviews as a way to check out candidates before or even in replace of an in person meeting. If you are unfamiliar with Skype or how to effectively make a great impression ...