• Feb 11
    2013
    Ah, the business letter. You remember (if you’re over the half-century mark) those handwritten or typewritten thoughts on paper that arrived in an envelope… with a stamp… from the post office! We certainly have come a long way from the days when the business man dictated his thoughts to the secretary, who furiously scribbled dictation into a steno pad and then dutifully typed the letter and mailed it. Then we ...
  • Feb 07
    2013
    When you meet a customer in person for the first time, do some simple things to let that prospect know they are the most important thing in the world to you at that moment.According to the book, Strategies that Win Sales— Best Practices of the World’s Leading Organizations, here are some things you can do to make that first impression a winner: Turn off your cell phone and pager. Show ...
  • Feb 06
    2013
    It makes sense that gestures make our communication more memorable and engaging. What makes a "good" gesture? Gestures should go "inside- out". By moving your gestures away from your body, rather than toward it, you make your gestures appear bigger and more purposeful Gestures should be above the waist. Your audience wants to see what you’re doing Use a whole hand, rather than a single finger to point- open hands ...
  • Feb 04
    2013
    Like it or not, texting is here to stay. This instant messaging medium isn’t just for high schoolers anymore; texting has found its way into the office thanks to Millennials and Gen X’ers in the workforce who would rather die (OMG!) than give up texting for nine hours a day. That’s not to say that texting should not be allowed in the workplace. On the contrary! Any tool that securely ...
  • Jan 31
    2013
    "My idea of an agreeable person is a person who agrees with me." Benjamin Disraeli (1804 - 1881)We've all heard the customer is always right. How often do we tell them so? Here are some tips for supporting your customers: Tell them why you agree. "That makes sense because it will help you meet your budget constraints this year." Paint a picture of the future without applying pressure. "You'll want ...
  • Jan 30
    2013
    "I can win an argument on any topic, against any opponent. People know this, and steer clear of me at parties. Often, as a sign of their great respect, they don't even invite me." Dave Barry (1947 - )The American humor columnist Dave Barry makes a good point. "Know-it-alls" aren’t terribly popular. Here are some tips for not sounding overbearing to your audience: Don’t argue small points. Acknowledge that some ...
  • Jan 30
    2013
    "I can win an argument on any topic, against any opponent. People know this, and steer clear of me at parties. Often, as a sign of their great respect, they don't even invite me." Dave Barry (1947 - )The American humor columnist Dave Barry makes a good point. "Know-it-alls" aren’t terribly popular. Here are some tips for not sounding overbearing to your audience: Don’t argue small points. Acknowledge that some ...
  • Jan 28
    2013
    In our last post we talked about many of the ways that email communication skills, or a lack thereof, can jeopardize – even cut short – a promising career. Today let’s focus on the positive, shall we? I’d like to share some rules for utilizing email for good instead of evil. Say what you need in the subject line. When sending out an email, in the Subject Line put (choose ...