• Dec 10
    2012
    There's a wonderful commercial for American Express that starts off with the comedian Jerry Seinfeld performing stand up to a British audience. “So I got off the elevator and I said, ‘What is this, the seventh inning stretch?’” Cough. In the course of the thirty-second spot, Seinfeld uses his Amex card to tour the country, picking up the native lingo and absorbing the culture. By the end of the commercial, ...
  • Dec 06
    2012
    "That which we persist in doing becomes easier, not that the task itself has become easier, but that our ability to perform it has improved.” Ralph Waldo Emerson (1803 - 1882) Think about this next time you’re smiling and dialing.
  • Dec 05
    2012
    Does your audience sometimes seem to be more interested in their email and text messages than in your presentation? Here are some tips to subtly, and obviously, remove distractions. Make a show of turning off your cell phone or text device just before you speak. This will cue others to do the same. Start by acknowledging the pressures of the outside world. Let your audience know how long you’ll be ...
  • Dec 03
    2012
    Technology has made it possible for the rise of global companies, global teams, and global meetings; but most organizations have a long way to go when it comes to adopting effective communications in a global context. How can we avoid misunderstandings, missed deadlines and unintended offense when working with colleagues from very different cultures? Here are common issues we’ve seen arise in meetings, along with suggestions to avoid them. If ...
  • Nov 29
    2012
    If you ever wondered how important it is to understand your customers, think about this: According to a recent report, 60% of IT projects fail because expectations were not effectively communicated by the customer. According to Joseph Goguen, a professor at University of California San Diego, this is not because the sales people didn’t listen well; the customers simply did not communicate their needs clearly. What could the sales people ...
  • Nov 28
    2012
    Ever wonder how you’d use your high school geometry? Try using it during a presentation to a large audience. By focusing on the eyes of one person in a large audience, you’ll make others feel like you’re talking directly to them. The reason is geometric. Your gaze focuses on a single point, but your angle serves as the tip of a triangle. Everyone in that triangular view will experience the ...
  • Nov 26
    2012
    Cross cultural communication is defined by Gotland University as “a process of exchanging, negotiating, and mediating one's cultural differences through language, non-verbal gestures, and space relationships.” In business, cross cultural communication plays a critical role in successfully carrying out business with teams and stakeholders in other areas of the globe. When the communication is effective, everyone benefits from increased bandwidth, institutional knowledge, and competitive advantage. Ineffective communication however, can offend, ...
  • Nov 22
    2012
    Framing is an effective sales technique that lets you put the client in the picture so they can envision using your product or service. Let’s say you are selling a high cost luxury item. The buyer might be interested in how they will be perceived by others, and are using this item to bolster their image. Paint a picture and frame the benefit to the customer: “You’ll be the envy ...