• Sep 21
    2022
    If you're trying to give a persuasive presentation, I recommend doing it as a five-part process. We have found this five-part structure will keep you most focused on the audience and therefore most likely to succeed in persuading them. It applies to an audience of any size. Part 1. Opener. The opener has a single purpose: to make the audience feel a pain that can only be relieved by adopting ...
  • Sep 08
    2022
    "The most precious things in speech are pauses." So said the eminent Shakespearean actor Sir Ralph Richardson, and it’s not only true for the thespian performing a soliloquy from Hamlet. When delivering a speech or presentation, you can’t deny the power of the pause. Pauses in your speech serve three important functions. First, they help control breathing, which is fundamental to your success as a speaker. Natural pauses assist your ...
  • Aug 24
    2022
    I've suggested, in the past, that few people suffer from a genuine fear of public speaking, but almost everybody is nervous about it. At Communispond, we have always treated this nervousness as beneficial. One of our most cited presentation tips is to change this nervousness to excitement and use it to your advantage by letting it increase your energy level. It’s gratifying to see that science seems to be catching ...
  • Aug 08
    2022
    Cross-cultural communication is defined by Gotland University as “a process of exchanging, negotiating, and mediating one's cultural differences through language, non-verbal gestures, and space relationships.” In business, cross-cultural communication plays a critical role in successfully carrying out business with teams and stakeholders in other areas of the globe. When the communication is effective, everyone benefits from increased bandwidth, institutional knowledge, and competitive advantage. Ineffective communication, however, can offend, confuse, or ...
  • Jul 26
    2022
    In a sales meeting, the kind of question least likely to put your listening skills to work is the closed question: “Are you concerned about costs?” That may sound like a substantive question, but when the customer answers “yes” or “no,” the conversation stops. Furthermore, it generates almost no information. That your customer is concerned about costs is meaningless. Who isn’t concerned about costs? “How have you been managing cost ...
  • Jul 12
    2022
    The concept of executive presence has captured the imagination of the business press. When I did a Google search on the term, it came back with more than four hundred million hits. One of the search results was an article from Business Insider that suggests that the seven aspects of executive presence all begin with “c”: composure, connection, charisma, confidence, credibility, clarity, and conciseness. This may be a tour de ...
  • Jun 20
    2022
    Think about your typical day at work. How much of it do you think is spent communicating in some way? A research study found that many of us actually spend up to 80-percent of our day engaged in some form of communication. Of this time, we spend approximately 9-percent of the day writing, 16-percent reading, 30-percent speaking, and a whopping 45-percent listening. Although listening is actually the most commonly used ...
  • Jun 03
    2022
    A friend of mine, who has been collecting Social Security for three years now, says it has been an interesting experience to become part of the senior demographic. The telemarketing calls change, both in terms of the services the telemarketers are trying to sell you and in the assumptions they make about you. Last week, my friend got a call from someone who claimed to be concerned about his health. ...