Do You Know the Art of an Effective Apology?

Oct 5, 2023 | Uncategorized

Man giving flowers in apology Have you ever found yourself in a situation where you know you didn’t deliver and need to make amends? There is an art to apologizing that if mastered will go a long way to minimize the damage and come across as credible, reliable and fair. Apologizing isn’t easy. It’s essential to apologize whenever you feel you’re at fault, though. Learn how good managers do it well:

See a live example of the difference a good apology can make through David Swanson, former CEO of R.H. Donnelly Corp (now Dex One Corp.), and David Edmondson, former CEO of RadioShack.
Learn what is called “Eye-Brain Control” and its essential role in proper communication.
Get insights into the difference between “Mistakes were made” and “I made a mistake” and how it can change the effectiveness of your apology.

Apologizing right is an art form and it is important to carefully consider your words, body language and method of apology. Learn more by filling out the form below to download the article.

Put the Ideas Into Practice

Build Communication Skills That Create Real Impact

Explore Communispond training and coaching designed to help professionals communicate with greater clarity, confidence, and impact.

Explore Communispond

Before AI Builds Your Slides, Build Your Message

AI can help create slides quickly. It can turn notes into an outline, suggest slide titles, summarize long documents, create visuals, and make a presentation deck look polished in less time. That can be incredibly useful. But before AI builds your slides, you still...

How to Make Your Message Stick After the Meeting Ends

A meeting can feel productive in the moment and still fail afterward. People nod. Questions get answered. Ideas are discussed. Decisions seem clear. Then everyone leaves, returns to their inbox, and walks away with a slightly different understanding of what was said,...

The Hidden Cost of Unclear Workplace Communication

Unclear workplace communication rarely looks dramatic at first. More often, it looks like a missed deadline, a repeated question, a confusing handoff, a meeting that ends without a decision, or a team that is busy but not aligned. The cost may not always show up as a...