Communication Skills for Exceptional Customer Service™

Communispond’s Communication Skills for Exceptional Customer Service training teaches participants how to provide customer service that wows your customers and leaves them raving fans. This program is offered in two and four-hour formats.

customer service training

Virtual Version Available

Corporate Training

1-on-1 Coaching

Communication Skills for Exceptional Customer Service
Training Overview

In the two-hour program, participants will be able to identify what today’s customers expect, want, and need and will learn how to develop customer focused language. In the four-hour format, participants will learn all that in addition to how to make service easier for your customers and the invaluable skill of how to keep a good attitude on a bad day.

1. Customer Service Basics
2. Personal Communication Style
3. Effective Listening
4. Customer-Focused Communication

This course is delivered virtually with a live instructor.

2 or 4-hours

Any business professional who provides direct customer service to either internal or external clients.

To keep the class highly active and engaging, attendance is capped at 30 participants.

In order to reinforce and extend learning, participants receive lifetime access to Communispond Digital which houses tools such as Participant Workbooks and Communication Skills Tips and Strategies throug our Blog and Podcast.

Highlights of Communication Skills for Exceptional Customer Service Training 

  • Exceptional Customer Service Communication: Elevate your communication skills to provide exceptional customer service, building lasting customer relationships.
  • Empathetic Communication: Develop the ability to empathize with customers, ensuring their needs are understood and met with compassion and professionalism.

  • Audience-Centric Approach: Explore strategies to align your communication with the specific needs and preferences of diverse customers, enhancing satisfaction and loyalty.

  • Conflict Resolution Proficiency: Learn conflict resolution techniques to handle challenging customer situations with grace, turning potential issues into positive outcomes.

Frequently Asked Questions about Communication Skills for Exceptional Customer Service Training

What is the Communispond Communication Skills for Exceptional Customer Service course, and how is it delivered?

A: The Communication Skills for Exceptional Customer Service course by Communispond is a virtual training program that focuses on equipping professionals with the communication skills needed to excel in providing exceptional customer service. This training is delivered virtually with a live instructor, offering interactive, real-time learning experiences from anywhere in the world.

Why are communication skills essential for professionals in the realm of customer service, and how does this virtual training benefit participants?

A: Effective communication is at the heart of exceptional customer service. This virtual training equips participants with practical communication techniques and strategies to deliver outstanding service, build strong customer relationships, and resolve issues effectively, all while benefiting from the convenience of virtual learning.

Is this virtual training suitable for professionals with varying levels of experience in customer service?

A: Yes, this course is designed to accommodate professionals with different levels of experience in customer service. Whether you’re new to customer service or seeking to refine your existing skills, our program is adaptable to your specific needs.

Can the communication skills learned in this virtual course be applied to various customer service roles and industries?

A: Absolutely. The communication skills acquired in this course are versatile and can be applied to customer service roles across different industries and sectors, including retail, hospitality, healthcare, and more.

What benefits can I expect from mastering the skills in this customer service training?

A: By honing your customer service communication skills through virtual training, you can anticipate improved customer interactions, increased customer satisfaction, better issue resolution, and the ability to provide exceptional service that builds lasting customer loyalty.


“Greatest speaking tips ever, super practical and easy to put into play, loved the pace and the course”


“Absolutely amazing course with observable and significant improvements in presentations effective immediately.”


“A wonderful team to work with who have been nothing but flexible, accommodating and understanding.”

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Check Our Communication Skills for
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