Communication Skills for Exceptional Customer Service™
Communispond’s Communication Skills for Exceptional Customer Service training teaches participants how to provide customer service that wows your customers and leaves them raving fans. This program is offered in two and four-hour formats.
Virtual Version Available
Corporate Training
1-on-1 Coaching
Communication Skills for Exceptional Customer Service
Training Overview
1. Customer Service Basics
2. Personal Communication Style
3. Effective Listening
4. Customer-Focused Communication
This course is delivered in person at your location.
2 or 4-hours
Any business professional who provides direct customer service to either internal or external clients.
To keep the class highly active and engaging, attendance is capped at 20 participants.
In order to reinforce and extend learning, participants receive lifetime access to Communispond Digital which houses tools such as Participant Workbooks and Communication Skills Tips and Strategies throug our Blog and Podcast.
Highlights of Communication Skills for Exceptional Customer Service Training
- Exceptional Customer Service Communication: Elevate your communication skills to provide exceptional customer service, building lasting customer relationships.
-
Empathetic Communication: Develop the ability to empathize with customers, ensuring their needs are understood and met with compassion and professionalism.
-
Audience-Centric Approach: Explore strategies to align your communication with the specific needs and preferences of diverse customers, enhancing satisfaction and loyalty.
-
Conflict Resolution Proficiency: Learn conflict resolution techniques to handle challenging customer situations with grace, turning potential issues into positive outcomes.
Frequently Asked Questions about Communication Skills for Exceptional Customer Service Training
What is the Communispond Communication Skills for Exceptional Customer Service course, and how is it delivered?
A: The Communication Skills for Exceptional Customer Service course by Communispond is a virtual training program that focuses on equipping professionals with the communication skills needed to excel in providing exceptional customer service. This training is delivered virtually with a live instructor, offering interactive, real-time learning experiences from anywhere in the world.
Why are communication skills essential for professionals in the realm of customer service, and how does this virtual training benefit participants?
A: Effective communication is at the heart of exceptional customer service. This virtual training equips participants with practical communication techniques and strategies to deliver outstanding service, build strong customer relationships, and resolve issues effectively, all while benefiting from the convenience of virtual learning.
Is this virtual training suitable for professionals with varying levels of experience in customer service?
A: Yes, this course is designed to accommodate professionals with different levels of experience in customer service. Whether you’re new to customer service or seeking to refine your existing skills, our program is adaptable to your specific needs.
Can the communication skills learned in this virtual course be applied to various customer service roles and industries?
A: Absolutely. The communication skills acquired in this course are versatile and can be applied to customer service roles across different industries and sectors, including retail, hospitality, healthcare, and more.
What benefits can I expect from mastering the skills in this customer service training?
A: By honing your customer service communication skills through virtual training, you can anticipate improved customer interactions, increased customer satisfaction, better issue resolution, and the ability to provide exceptional service that builds lasting customer loyalty.
“Greatest speaking tips ever, super practical and easy to put into play, loved the pace and the course”
“Absolutely amazing course with observable and significant improvements in presentations effective immediately.”
“A wonderful team to work with who have been nothing but flexible, accommodating and understanding.”
You May Also Be Interested In…
Delivering Memorable Presentations™
This program focuses on developing excellent physical delivery skills—including eye contact, voice projection, and gestures. It teaches participants techniques for presenting with visuals and handling audience questions. Contact our experts today to find the next available Delivering Memorable Presentations class
Business Storytelling Skills™
Business Storytelling Skills™ combines theory, practical exercises, and expert guidance to equip participants with the necessary skills to craft compelling narratives that resonate with their audiences. Participants will learn the 4 V’s of powerful storytelling and how to tell stories with data. They will practice telling stories in a supportive environment.
Creating Memorable Presentations™
This program teaches participants how to plan and organize powerful presentations. Working with words, visuals, and handouts, participants learn to layer material and sequence information for maximum impact. Contact our experts today to find the next available Creating Memorable Presentations class
Delivering Memorable Presentations™
This program focuses on developing excellent physical delivery skills—including eye contact, voice projection, and gestures. It teaches participants techniques for presenting with visuals and handling audience questions. Contact our experts today to find the next available Delivering Memorable Presentations class
Executive Presentation Skills® - Part 2
This program reinforces the skills learned in Executive Presentation Skills®. Participants polish those existing skills and master additional advanced skills from a choice of the following: leading discussions, handling challenging people, maximizing the value of handouts, and presenting as a team.
Creating Memorable Presentations™
This program teaches participants how to plan and organize powerful presentations. Working with words, visuals, and handouts, participants learn to layer material and sequence information for maximum impact. Contact our experts today to find the next available Creating Memorable Presentations class
Check Our Communication Skills for
Exceptional Customer Service Blog
Don’t Be a “Know-it-all”
“I can win an argument on any topic, against any opponent. People know this, and steer clear of me at parties. Often, as a sign of their great respect, they don't even invite me.” Dave Barry (1947- ) The American humor columnist, Dave Barry, makes a good point....
Great Customer Service Starts with Great Communication
Think about the last time you received service that was exceptional. And by exceptional, I mean exceptionally good or exceptionally bad. How you were communicated with is often what shapes your impression — good or bad. Imagine you walk in to an office, there is...
Effective Communication: Listen Harder
Here's an unlikely tip for effective communication: if you want to be heard more clearly in conversation: listen harder. Normal American conversational speech is about 125 words a minute. Normal comprehension, on the other hand, can occur at 400 to 500 words a minute....