Customer Service Skills Blogs

“I can win an argument on any topic, against any opponent. People know this, and steer clear of me at parties. Often, as a sign of their great respect, they don't even invite me.” Dave Barry (1947- ) The American humor columnist, Dave Barry, makes a good point....

Think about the last time you received service that was exceptional. And by exceptional, I mean exceptionally good or exceptionally bad. How you were communicated with is often what shapes your impression — good or bad. Imagine you walk in to an office, there is...

Here's an unlikely tip for effective communication: if you want to be heard more clearly in conversation: listen harder. Normal American conversational speech is about 125 words a minute. Normal comprehension, on the other hand, can occur at 400 to 500 words a minute....