Customer Service Skills Blogs
Explore practical insights on customer communication, service excellence, difficult conversations, building trust, handling challenging interactions, and creating stronger customer experiences.
Communispond Wrapped: Celebrating a Year of Leadership, Learning, and Milestones
Communispond Wrapped: Celebrating a Year of Leadership, Learning, and Milestones Honoring legacy, embracing growth, and strengthening voices around the world As the year comes to a close, it is natural to pause and reflect on the moments that mattered most. For...
Don’t Be a “Know-it-all”
“I can win an argument on any topic, against any opponent. People know this, and steer clear of me at parties. Often, as a sign of their great respect, they don't even invite me.” Dave Barry (1947- ) The American humor columnist, Dave Barry, makes a good point....
How to Say “No” Without Harming the Relationship
There comes a time in just about everyone’s life when you have to say “no” to a request or demand, whether it be to an internal request or an external/client request. How you say “no” can affect the relationship, either positively or negatively. For example, if your...
Great Customer Service Starts with Great Communication
Think about the last time you received service that was exceptional. And by exceptional, I mean exceptionally good or exceptionally bad. How you were communicated with is often what shapes your impression — good or bad. Imagine you walk in to an office, there is...
Effective Communication: Listen Harder
Here's an unlikely tip for effective communication: if you want to be heard more clearly in conversation: listen harder. Normal American conversational speech is about 125 words a minute. Normal comprehension, on the other hand, can occur at 400 to 500 words a minute....