When you have strong leaders, you have a strong company.

Communispond offers a series of interrelated programs designed to develop a leader’s understanding of the impact that different management styles have on team performance and strengthen abilities to diagnose causes of non-performance, take action to improve results, conduct successful individual and team coaching and development, and more effectively communicate in workplace conversations and formal performance assessment reviews.

Program Summary

(1 day) Each frontline worker and manager learns to appreciate the value of serving customers to both the organization and themselves. Concepts and tactics contributing to meeting customers’ service expectations reliably are taught along with the importance of personal application and cooperation with co-workers in delivering exceptional customer experiences. While front line workers and managers have the capability, they often lack the knowledge, perspective, proper attitude and framework for providing exceptional service performance.

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