• Feb 22
    2017
    Have you ever found yourself in a situation where you know you didn’t deliver and need to make amends? There is an art to apologizing that if mastered will go a long way to minimize the damage and come across as credible, reliable and fair. Apologizing isn’t easy. It's essential to apologize whenever you feel you're at fault, though. Learn how good managers do it well: See a live example ...
  • Feb 21
    2017
    Cut Down on the Urge to Lie in Your Workplace Today! Although it is uncertain why employees feel it is necessary to lie in the workplace, it is certain that its occurrence is quite often. When frequent lying happens in the workplace, it truly benefits no one. Employees feel hurt, while managers feel betrayed. Through this article you will learn: Why employees feel it is necessary to lie The 4 ...
  • Feb 09
    2017
    How to Truly be a Successful Sales Person In order to be a successful sales person, certain connotations need to be addressed. Most salespeople learn techniques that won’t necessarily lead them down the path to a successful career. Through this article, Chief Executive of Communispond, Bill Rosenthal, corrects these techniques and provides insight like: Best practices for a successful meeting What to observe rather than converse about The importance of ...
  • Feb 07
    2017
    Have you ever wanted to be a more effective speaker but you didn’t know how to take your presentation skills to the next level? Instead of using the same methods you have been using for years, see what the latest trends and research studies show. Learn how to use these insights to make your next presentation a crowd pleaser. In this article you will get tips such as: • Demonstrate ...
  • Feb 02
    2017
    Learn how to quickly rebound with an angry customer. It’s only natural that everyone makes mistakes; after all we are only human. No matter what industry, these mistakes often result with an angry customer. Many wonder, “What can be done to turn a negative customer experience into a positive one?” Through this article you will learn: How to effectively communicate to angry customers How an apology can be a positive ...
  • Jan 31
    2017
    Giving a truly effective presentation requires more preparation than you might expect. This article will help you organize and prepare for each of the 6 vital components of a great presentation, including understanding your audience, structuring your message and choosing your visuals. Highlights include: Great tips such as “Don’t let your visuals upstage you.” Avoid unnecessary details; they can be covered during Q&A if asked. Whether you are trying to ...
  • Oct 20
    2016
    Did you know October is National Cyber Security Awareness Month? October ends on Halloween, one of America's favorite holidays. The timing is interesting, if probably unintentional. Goblins and monsters walk the night, people put on clever costumes and everyone's on tenterhooks about the next big scare. That sounds a lot like the internet these days, doesn't it? Why not let it inspire information technology to start or strengthen a partnership ...
  • Mar 31
    2016
    My most recent blog identified IT's top four communication challenges and suggested means for overcoming them. I've matched them to all the milestones we encounter when pursuing a new job or promotion, starting with the phone call and winding up with the perennially underrated thank-you note. I then zeroed in on which of the four looms largest at each of the milestones. Consult the resulting reference guide right below (and ...