• Feb 21
    2018
    Have you ever found yourself in a situation where you know you didn’t deliver and need to make amends? There is an art to apologizing that if mastered will go a long way to minimize the damage and come across as credible, reliable and fair. Apologizing isn’t easy. It's essential to apologize whenever you feel you're at fault, though. Learn how good managers do it well: See a live example ...
  • Feb 07
    2018
    Don’t let your customers pull the wool over your eyes! Have you recently been in a meeting where your customer seemed to be playing games with you? This is something that has been happening more and more due to these tough economic times. In your next customer meeting know what to do in case they try to start playing games. Through this article you will learn: Different tactics customers use ...
  • Feb 02
    2018
    Communicating with power is a defining characteristic and is as important as having a vision, integrity, commitment and resilience. Contrary to popular belief, communicating with power is not just something you are born with; it can be developed with the right techniques. This article provides a useful guide to improving your communication skills that will go a long way to improving the way you come across. Whether you are having ...
  • Jan 24
    2018
    Successful businesses and business people use every opportunity to communicate with anyone who helps them meet their goals - both within and outside their organizations. These days that means relying heavily on virtual communication channels, such as social networking sites. The hectic environment of social networking can be discouraging, and the pace of change in the social media world isn't going to slow down. If anything, it will continue to ...
  • Jan 22
    2018
    Have you ever had difficulty getting your boss to approve a project, or had a customer completely reject your proposal? Meeting your goals will not be accomplished by simply selling the idea harder with more supporting information. The key to removing obstacles to success can be found by reading this article. By employing the tactics outlined in this article, you may be surprised at the response you get from your ...
  • Nov 08
    2017
    Imagine this all too likely scenario: You have to deliver some news to a group of employees—and the news isn’t good. It might be about an upcoming cut in head count, the imminent extinction of a valued perk, or one of the other common changes brought about by the recession. The challenge is formidable—but you can handle it successfully. You can generate support for the change and demonstrate to everyone ...
  • Oct 10
    2017
    “At some point every manager has to argue with the boss.” Have you ever felt like your boss was making the wrong decision but didn't know how to approach him/her to let them know and perhaps suggest an alternative? Then this article is a must read.
  • Aug 16
    2017
    Do you know the 5 essential elements of a successful sales presentation? Or have you ever reflected on a presentation and wondered what you could have done to make that "no" or the client's hesitation be a "yes" instead? After reading this article, think back to your list sales pitch, did it have these 5 key components?