• May 09
    2017
    Do you dread dealing with an angry customer especially when you know it was your company who fell short? Just remember the longer you wait the harder it will be to apologize. Instead of agonizing over managing the issue with your customer, view it as an opportunity to build your relationship with your client. It is all in how you handle the situation. If the situation is handled properly it ...
  • May 09
    2017
    In all industries, if you have a fantastic idea to innovate the way your company works, you will most likely need to run it by a budget committee. Presenting to these committees can be nerve racking and bit uncomfortable, even if you’ve had a lot of experience in presenting. Through this article you will learn tips like: Knowing the environment you're presenting in Making sure to stay timely with the ...
  • Apr 21
    2017
    Have you ever had difficulty getting your boss to approve a project, or had a customer completely reject your proposal? Meeting your goals will not be accomplished by simply selling the idea harder with more supporting information. The key to removing obstacles to success can be found by reading this article. By employing the tactics outlined in this article, you may be surprised at the response you get from your ...
  • Apr 20
    2017
    Salespeople sometimes see selling as a game in which they try to overwhelm the customer's superior power, causing the customer to get frustrated, and have a lot of objections. With Communispond's Socratic method, the salesperson partners with the customer, using that power to benefit both parties. In this article, you will learn how to partner with your customer, asking them the right questions that will help you uncover their true ...
  • Apr 18
    2017
    If you need to launch a major initiative for process improvement or an unwelcome policy change, this article is an essential read. You will find ways to manage the audience’s opinion and get buy in, by leveraging actionable techniques, such as: Show your empathy, when getting out information that the audience will find displeasing. Get out from behind the lectern and speak without a script. See why! Present an unambiguous ...
  • Apr 06
    2017
    When it comes to sales, it is always a struggle to draw out what the potential customer really wants/needs. A proven method to minimize these struggles is to implement the Socratic questioning method. By downloading this article you will learn: Useful ways to pose questions during a sales call Why the Socratic questioning method works for sales How body language can help you determine the way a sales call is ...
  • Apr 04
    2017
    Skype has become as much a part of everyday business as office supplies. There are over 170 million users on Skype growing at a rate of 40% per year. Skype has become the medium of choice for phone interviews as a way to check out candidates before or even in replace of an in person meeting. If you are unfamiliar with Skype or how to effectively make a great impression ...
  • Mar 22
    2017
    Have you ever dealt with that slimy vendor that misleads you into thinking you are getting a deal? Do you have a lazy co-worker who would rather cover up his mistakes than put forth the effort to do the job right the first time? If you experience these things and would like to know how to spot the verbal and non-verbal clues to detect their honesty level, then this article ...