• Nov 08
    2017
    Imagine this all too likely scenario: You have to deliver some news to a group of employees—and the news isn’t good. It might be about an upcoming cut in head count, the imminent extinction of a valued perk, or one of the other common changes brought about by the recession. The challenge is formidable—but you can handle it successfully. You can generate support for the change and demonstrate to everyone ...
  • Oct 10
    2017
    “At some point every manager has to argue with the boss.” Have you ever felt like your boss was making the wrong decision but didn't know how to approach him/her to let them know and perhaps suggest an alternative? Then this article is a must read.
  • Aug 16
    2017
    Do you know the 5 essential elements of a successful sales presentation? Or have you ever reflected on a presentation and wondered what you could have done to make that "no" or the client's hesitation be a "yes" instead? After reading this article, think back to your list sales pitch, did it have these 5 key components?
  • May 09
    2017
    Do you dread dealing with an angry customer especially when you know it was your company who fell short? Or do you dread having to apologize to a coworker? Just remember the longer you wait the harder it will be to apologize. Instead of agonizing over managing the issue with your customer, view it as an opportunity to build your relationship with your client. It is all in how you ...
  • May 09
    2017
    In all industries, if you have a fantastic idea to innovate the way your company works, you will most likely need to run it by a budget committee. Presenting to these committees can be nerve racking and bit uncomfortable, even if you’ve had a lot of experience in presenting. Through this article you will learn tips like: Knowing the environment you're presenting in Making sure to stay timely with the ...
  • Apr 21
    2017
    Have you ever had difficulty getting your boss to approve a project, or had a customer completely reject your proposal? Meeting your goals will not be accomplished by simply selling the idea harder with more supporting information. The key to removing obstacles to success can be found by reading this article. By employing the tactics outlined in this article, you may be surprised at the response you get from your ...
  • Apr 20
    2017
    Salespeople sometimes see selling as a game in which they try to overwhelm the customer's superior power, causing the customer to get frustrated, and have a lot of objections. With Communispond's Socratic method, the salesperson partners with the customer, using that power to benefit both parties. In this article, you will learn how to partner with your customer, asking them the right questions that will help you uncover their true ...
  • Apr 18
    2017
    If you need to launch a major initiative for process improvement or an unwelcome policy change, this article is an essential read. You will find ways to manage the audience’s opinion and get buy in, by leveraging actionable techniques, such as: Show your empathy, when getting out information that the audience will find displeasing. Get out from behind the lectern and speak without a script. See why! Present an unambiguous ...