• Aug 04
    2016
    …and after you read this post, please participate in this quick, 2-question, survey! If you’re a reader of this blog, you’re probably an effective communicator, which is to say you think about the process of communication rather than just letting it happen. That’s why I’d like you to complete a brief survey we are doing on the skills of the speakers at the national party conventions that were held last ...
  • Aug 04
    2016
    According to studies, when salespeople inherit accounts from another rep, the revenue on those accounts drops 60 percent of the time. This can be depressing, until you realize that 40 percent of the time it actually increases. What accounts for the difference? How can you ensure that you're inheriting solid customers and not someone else's problems? If the former rep is still around, ask lots of questions about the account ...
  • Aug 03
    2016
    Does your audience sometimes seem to be more interested in their email and text messages than in your presentation? Here are some tips to subtly, and obviously, remove distractions. Make a show of turning off your cellphone or text device just before you speak. This will cue others to do the same. Start by acknowledging the pressures of the outside world. Let your audience know how long you’ll be speaking ...
  • Jul 27
    2016
    Ever wonder how you’d use your high school geometry? Try using it during a presentation to a large audience. By focusing on the eyes of one person in a large audience, you’ll make others feel like you’re talking directly to them. The reason is geometric. Your gaze focuses on a single point, but your angle serves as the tip of a triangle. Everyone in that triangular view will experience the ...
  • Jul 27
    2016
    There's a good article on the About.com website called “Essential Sales Skills.” It describes five of them: Maintaining self-confidence Good listening Persuasiveness Building strong relationships Self-motivating It’s worth your time to follow the link and see what the author, Wendy Connick, has to say about each of these skills. I think she’s right that these skills are essential, but I also believe she left one out: research. You should approach ...
  • Jul 21
    2016
    If you want to know what people are thinking, seconds count--actually, fractions of seconds. Scientists have proven that even people who can effectively mask their emotions often use give-away cues like flinching, blinking, or smiling. The problem is they only last for as little as 1/20th of a second. The good news is that in studies people are really good at picking up these non-verbal cues--if they know to watch ...
  • Jul 20
    2016
    This Thursday, July 21st, is the birthday of the late Marshall McLuhan. McLuhan is considered the father of media and communication studies, so we have a high regard for him here at Communispond. McLuhan pithily summarized the most famous of his many principles with the phrase “the medium is the message.” He and graphic designer, Quentin Fiore, collaborated on a 1967 book that would both explain and demonstrate the meaning ...
  • Jul 13
    2016
    I have been reading Gayle Cotton’s 2013 book, Say Anything to Anyone, Anywhere, and I recommend this book to you if you need to communicate cross-culturally. There is a lot of great advice in it. Her chapter on gestures highlights nine different hand gestures and their meanings in different cultures. I wanted to describe three of them in addition to the “OK” gesture. Knowing these are subject to misinterpretation could ...