• Jan 24
    2018
    When you close a sales call, either in person or on the phone, make sure you recap exactly who is doing what, by when, and with whom. This ensures you don’t miss anything and also reminds the customer how well you were listening. Remind them of what you’ll do: “As soon as I hang up I’ll ___________ and that will get things started. Then I’ll talk to__________as we discussed and ...
  • Jan 23
    2018
    The best public speakers are constantly trying to find a way to improve the connection that they have with their audience. Unfortunately, it can be a rather tricky goal to accomplish. Learning how to ensure that you are connected and intentionally communicating takes practice and is hard, time-consuming work. How can you really connect with your audience? Remember these areas of connected communication: Reciprocate Attention – You may not be ...
  • Jan 11
    2018
    The existing leadership team at your company is not a permanent fixture. With the average tenure of an executive director lasting approximately three to five years and a CEO between seven and eight years, it is important that potential leaders are recognized and developed before they are expected to fill managerial shoes. If you don’t start preparing and developing their skillsets now, your business could be negatively impacted in the ...
  • Jan 03
    2018
    It's 2018 and it’s time to start thinking about your resolutions for the year. Although many commit to picking up a new hobby or working on their fitness, have you considered resolving to become a better employee? No matter your industry, making the effort to improve yourself as an employee can help make you an indispensable part of your company. To help you stick to your resolution, I have put ...
  • Dec 11
    2017
    As the world has shifted further away from more “traditional” methods of communication, such as phone calls and in-person meetings, writing skills have become increasingly important. In the business world, this means that employees and leaders alike must always be proficient, effective, and concise in their writing. Here are a few of the most common business writing mistakes that you should avoid in all of your written communication: Forgetting to ...
  • Dec 04
    2017
    Backed by research: Controversial news is more often accepted if communicated verbally, rather than in writing. Juliana Schroeder of the University of California at Berkeley and faculty at the University of Chicago recently conducted several experiments on the way controversial news is received when it's delivered verbally versus in writing. All of her research suggests that controversial news is received more favorably than when it's delivered verbally. “Because another person's ...
  • Nov 28
    2017
    Being confident while delivering a presentation is an ability that many of us would love to have, but too often our nerves get in the way. While some people are truly born with confidence, it is definitely something that the rest of us can learn. The best public speakers know how important confidence is for a successful presentation – and that it is as much about how you appear to ...
  • Nov 14
    2017
    Question and Answer sessions can be very helpful and effective after a presentation. Audience members are able to share their ideas and comments, get clarification on any questions, and further understand key concepts. While this time is very beneficial for everyone involved, it also may feel less formal than the presentation itself, which means that some may not properly prepare for this session. The Q&A session actually requires just as ...