• Feb 08
    2017
    Most of us have forgotten about our resolutions we made for ourselves when the ball dropped. So, let’s start fresh and resolve to be a better communicator, learning from 2016’s mistakes. The year 2016 was a big year for communication failures. They were many, varied, and costly. Here are my top four New Year’s Resolutions for better communication (hey—better late than never and these could really save you and your ...
  • Feb 02
    2017
    Ever been nibbled by a customer? It’s not as rare (or as fun) as it sounds. Just when you think you have a deal with a customer, she asks for “just one last little thing." This is referred to as “nibbling." This usually isn’t a deal-breaking request; the customer simply has to see how far they can push. This is particularly common with customers who like to think of themselves ...
  • Jan 31
    2017
    Do you manage a work team with one or more members who participate remotely? Or perhaps you work in such a team. According to Wayne Turmel, a long-time Communispond faculty member and an authority on managing remotely, there’s about an 80% chance you do both. At the risk of stating the obvious, WebEx, Skype (and FaceTime), instant messaging, telephone, and a host of other technologies make it increasingly unnecessary for ...
  • Dec 05
    2016
    Whenever a new technology comes along, it sparks a discussion of whether the technology will replace something we already have. And I suppose there are cases in which replacement occurs. In the age of desktop publishing, for example, it is very difficult to find dedicated typesetting systems or light tables where graphic artists meticulously assemble negatives to create printing plates, a process which is called, for some unknown reason, “stripping.” ...
  • Nov 28
    2016
    A friend of mine, who has been collecting Social Security for three years now, says it has been an interesting experience to become part of the senior demographic. The telemarketing calls change, both in terms of the services the telemarketers are trying to sell you and in the assumptions they make about you. Last week, my friend got a call from someone who claimed to be concerned about his health. ...
  • Nov 22
    2016
    An episode of The Big Bang Theory television show that first aired in 2008 has Penny and Sheldon in an electronics store looking for a gift for Leonard. A customer who happens to be near them overhears their conversation and realizes that Sheldon could help her figure out what she needs to buy for her business. She asks him how she can connect a computer in her office to one ...
  • Nov 17
    2016
    I don’t know about you, but I’m glad the election is over. It had its low points, and it had its high points, but taken as a whole, I think it was unique in the annals of American public speaking. For most of us, it was exhausting just to watch it. Simply in terms of communication, without considering the issues, it was the toughest, most bizarre presidential election I have ...
  • Nov 02
    2016
    I am old enough to remember when the world was a lot more formal. You would put on a suit to go to work. If you were a man, you wore a necktie. But can you blame people for not wanting to dress that way for work anymore? After all, one of the world’s most successful business professionals goes to work in T-shirts. There is probably a lot more influencing ...